SUNOTEC is an international system integrator of large-scale renewable energy infrastructure, with more than 680 projects delivered and over 15 GW of installed renewable energy capacity. Our teams work across solar power generation, battery energy storage, grid infrastructure and lifecycle services, supporting Europe's energy transition.

Behind these projects is a growing international organisation that depends on reliable, secure and efficient IT services. As we continue to expand our operations, we're looking for an experienced IT Operations Manager to lead our IT Operations team and ensure our technology infrastructure supports the needs of our people and business.

Why this role matters:

Reliable IT operations are essential to keeping our teams connected, productive and able to deliver complex energy infrastructure projects across multiple locations.

As IT Operations Manager, you'll take ownership of the day-to-day delivery and continuous improvement of our IT services, infrastructure and end-user support. You'll lead a technical team, oversee critical systems and external service providers, and ensure that our IT environment remains secure, stable and aligned with business priorities.

Working closely with the Group IT & Digital Director and stakeholders across the organisation, you'll have the opportunity to improve service quality, strengthen operational processes and support SUNOTEC's continued international growth.

Where you'll make an impact:

• Lead and develop the IT Operations team, setting clear priorities, managing resources and performance, and supporting the professional development of team members;
• Own IT service delivery and support operations, overseeing the Service Desk and ITIL-aligned processes for incident, problem, change and request management. Establish and monitor service levels, performance indicators and user satisfaction;
• Ensure the reliability and performance of our Microsoft environment, including Microsoft 365, Entra ID, Active Directory and Intune, maintaining effective identity, access and endpoint management;
• Oversee our IT infrastructure and cloud operations, including Windows Server, virtualisation, Azure, AWS and hybrid environments, ensuring availability, performance, scalability and cost efficiency;
• Maintain secure and reliable connectivity across offices and operational sites, covering LAN/WAN, Wi-Fi, VPN and firewalls, while coordinating infrastructure responsibilities with relevant IT and OT stakeholders;
• Strengthen operational security and business continuity, implementing security controls, managing vulnerabilities, overseeing backup and recovery processes, and ensuring effective response to critical incidents;
• Manage external IT service providers and operational budgets, monitoring service quality, contractual commitments, licensing, procurement and infrastructure costs;
• Drive operational improvements and automation, maintaining accurate technical documentation, improving workflows and using service performance data to identify opportunities for greater efficiency and reliability.

What will help you succeed:

• A degree in Information Technology, Computer Science or a related field, or equivalent professional experience;
• At least 7 years of experience in IT operations or infrastructure, including a minimum of 3 years managing technical teams, with demonstrated experience in delegation, performance management and people development;
• Strong hands-on experience with Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, licensing and service administration;
• Solid expertise in Microsoft Entra ID, Active Directory and Intune, including identity and access management, MFA, Conditional Access, device management and security policies;
• Proven experience managing Azure production environments and practical operational knowledge of AWS, including virtual machines, networking, storage, monitoring, backup and recovery;
• Strong understanding of Windows Server, virtualisation and network infrastructure, including DNS/DHCP, TCP/IP, LAN/WAN, VPN, firewalls and hybrid environments;
• Practical knowledge of ITSM platforms and ITIL practices, with experience managing SLAs, major incidents, root-cause analysis and service improvements;
• Experience implementing operational cybersecurity controls, vulnerability management and endpoint protection, with working knowledge of Microsoft Defender, Purview and Zero Trust principles;
• Experience managing disaster recovery processes, external IT providers, operational budgets and licensing, together with familiarity with automation tools such as PowerShell;
• A leadership approach that combines technical judgement with effective delegation, clear communication and the ability to prioritise competing operational needs;
• Good written and spoken English, as you'll work with colleagues and external partners across different countries.

Considered an advantage:

• ITIL Foundation or relevant Microsoft certifications in Microsoft 365, Azure or endpoint management;
• Experience supporting IT operations in an international organisation with multiple offices or operational sites;
• Familiarity with IT/OT environments and the coordination of responsibilities between IT and operational technology teams.

Why you'll enjoy working here:

At SUNOTEC, you'll join a business delivering large-scale renewable energy infrastructure across Europe, where reliable technology and effective IT services directly support our operations.

You'll have the opportunity to lead a technical team, take ownership of critical IT services and contribute to improving how technology supports a growing international organisation.

You'll work closely with colleagues across different functions and countries, with the autonomy to propose improvements, develop operational standards and influence the quality of IT service delivery.

In addition, you'll benefit from:

• A remuneration package reflecting your experience and the responsibilities of the role, including a performance-based annual bonus;
• Full-time employment contract;
• 24 days of paid annual leave;
• Additional health insurance, including dental care;
• Multisport card with employer contribution;
• Home office options in line with company policy;
• Access to internal learning resources, professional training and relevant certifications;
• Opportunities to participate in professional conferences and industry events;
• Office fitness sessions and wellbeing initiatives;
• Modern office facilities and regular team events.

Ready to join us?

If you're an experienced IT professional who enjoys leading teams, improving IT services and taking ownership of complex infrastructure environments, we'd like to hear from you.

Send us your CV in English and become part of the team supporting SUNOTEC's international operations and growth.

Only shortlisted applicants will be contacted. Your documents and personal data will be treated as confidential and protected in accordance with Bulgarian data protection legislation and the General Data Protection Regulation (GDPR).